Shipping and delivery

Thank you for shopping with Infinite Custom House (ICH)! We are committed to delivering your handcrafted custom items with care and quality.

Processing Time

Because each item is handmade and often custom-designed, processing times vary

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  Ready-to-Ship Items: 2–5 business days
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  Custom Orders: 7–21 business days (depending on design complexity)
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Processing begins once payment has been received and approved.

Shipping
Orders are shipped via trusted carriers such as USPS, UPS, or FedEx.

Once your order ships, you’ll receive a tracking number via email.

Shipping times typically range from:

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  Standard Shipping: 3–7 business days
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  Expedited Shipping (if available): 1–3 business days
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Delivery times may vary due to weather, holidays, or carrier delays

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Local Pickup

If local pickup is available, you’ll receive pickup instructions once your order is ready.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address.

ICH is not responsible for delays or lost packages due to incorrect addresses provided during checkout.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 5 days of delivery.

We’ll work with the shipping carrier to help resolve the issue.

International Shipping

International shipping may be available upon request. Additional shipping charges, customs fees, taxes, and import duties are the customer’s responsibility.

Questions?

If you have any questions about your order, shipping, or delivery, please contact us.

Thank you for supporting Infinite Custom House—where every piece is handcrafted with creativity, passion, and purpose.